FAQ's

Is my medication included?

No. The Smartinhaler™ solution is not a replacement for your medication, nor is it sold with your medication included. The Smartinhaler™ solution works with your prescribed medication to help you better manage your condition.

Can I use my Smartinhaler™ sensor with any inhaler medication?

No. Each Smartinhaler™ sensor is designed to work with a specific inhaler medication. Please check the product description to ensure you have selected the right sensor for your medication.

What is in the box?

Each box comes with your Smartinhaler™ sensor, a user manual and a quick start guide to help you easily pair your sensor with the Smartinhaler™ app.

Is my data secure?

Yes, your Privacy is important to us. We need to capture some personal and health information to set up your sensor. Please read our Privacy Policy to find out more.

Do you support returns and refunds?

We offer a no risk 30-day period where you may return the sensor for a full refund, after this period we support returns and refunds as required by New Zealand Consumer Law. If you are having difficulty with your sensor or it does not appear to be working, please contact Customer Support at support@smartinhaler.com. If applicable, they can help you arrange a return or a refund. Please refer to the Terms of Sale for more information.

Can I cancel my subscription?

Yes. Please contact Customer Support at support@smartinhaler.com to arrange for a subscription cancellation. There will be a cancellation fee specified in the Terms of Sale.

Can you ship to my address? 

Smartinhaler™ is currently shipping NZ wide. The shipping fee will be additional to your subscription and confirmed prior to checkout. Complete shipping terms are outlined in the Terms of Sale

How often will I need to recharge my Smartinhaler™ sensor?

Most Smartinhaler™ sensors come with two options: non-rechargeable with a built-in battery that lasts at least 12 months. Or a rechargeable battery that can be recharged regularly up to two years.